Terms & Conditions — Popotogel

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and Popotogel ("the Company", "we", "our", "us"), governing your access to and use of the Popotogel platform available at popotogel.cam and any related services, applications, and features (collectively, "the Platform").

Popotogel operates as an online casino and sports betting platform serving players in Malaysia and other permitted jurisdictions. The Platform offers a range of gaming services including but not limited to sports betting, live casino games, slots, lottery, and arcade-style games, all transacted in Malaysian Ringgit (MYR).

By accessing the Platform, registering an account, making a deposit, or placing a wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any applicable promotion-specific terms. If you do not agree to these Terms, you must not use the Platform.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the individual registered user account created on the Platform by a User in accordance with these Terms.
• "Balance" means the total funds held in a User's Account at any given time, comprising deposited funds and any credited bonus amounts where applicable.
• "Bonus Funds" means any promotional credits, free bet amounts, or bonus amounts credited to a User's Account as part of a promotion, subject to applicable wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required before the Company releases withdrawals or as otherwise required by the Company's compliance procedures.
• "MYR" means Malaysian Ringgit, the lawful currency of Malaysia, which is the sole currency in which transactions are conducted on the Platform.
• "Platform" means the Popotogel website, mobile web interface, and any associated services operated at popotogel.cam.
• "Restricted Jurisdiction" means any country, territory, or region in which use of the Platform is prohibited by applicable local law or where the Company does not accept registrations.
• "Wagering Requirement" or "Rollover" means the minimum number of times a Bonus Fund amount must be wagered before it — or winnings derived from it — may be withdrawn.
• "Wager" or "Bet" means any stake placed by a User on a game or sporting event available through the Platform.

Acceptance of Terms

Your use of the Platform constitutes your acceptance of these Terms. Acceptance occurs at the earliest of: (a) your completion of the Account registration process; (b) your first deposit into an Account; or (c) your access to or use of any part of the Platform.

You represent and warrant that you have the legal capacity to enter into a binding agreement under the laws applicable to you. You further acknowledge that your use of the Platform is entirely voluntary and at your own risk.

Account Eligibility

To register and maintain an Account on the Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. The Platform is strictly for players aged 21 and above. The Company enforces this age requirement through mandatory KYC verification.
• You must be accessing the Platform as an individual, acting in your personal capacity, and not on behalf of any other person or entity.
• You must not be a resident of, or accessing the Platform from, a Restricted Jurisdiction where online gambling is prohibited.
• You must not already hold an existing Account on the Platform. Only one Account per person, per household, per IP address, and per device is permitted.
• You must not have previously been excluded from the Platform or had an Account closed for breach of these Terms.
• You must not be an employee, director, consultant, or agent of the Company, nor an immediate family member of any such person.
• You must have full authority to use the payment method you select for deposits and withdrawals.

The Company reserves the right to verify your eligibility at any point and to suspend or close your Account pending such verification or if eligibility cannot be confirmed.

Account Registration & KYC Verification

5.1 Registration Requirements

You must provide accurate, complete, and current information when registering your Account. This includes, but is not limited to, your full legal name, date of birth, residential address, and contact details. Providing false or misleading registration information constitutes a material breach of these Terms.

5.2 Know Your Customer (KYC) Process

Before processing your first withdrawal — or at any time the Company deems necessary for compliance purposes — you will be required to complete the KYC verification process. KYC documentation typically includes:

• A clear photograph or scan of a valid government-issued identity document (e.g., Malaysian MyKad, passport).
• Proof of address dated within the last three months (e.g., utility bill, bank statement).
• Where applicable, verification of the payment method used for deposits (e.g., screenshot of e-wallet account confirming ownership).

The Company will endeavour to complete KYC verification within 15 minutes of receiving complete and legible documentation during business hours. Withdrawals will remain on hold until verification is successfully completed.

5.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or two-factor authentication codes with any third party. You agree to notify the Company immediately if you suspect any unauthorised access to your Account.

Deposits & Withdrawals

6.1 Accepted Payment Methods

The Platform accepts deposits and processes withdrawals via the following Malaysian payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (covering all major Malaysian banks including Maybank, CIMB, Public Bank, and Hong Leong Bank), and cryptocurrency (BTC / USDT). The availability of specific payment methods may vary and is subject to change without prior notice.

6.2 Deposit Terms

• The minimum deposit is RM30. The maximum single deposit is RM30,000, subject to your VIP tier limits.
• All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted.
• The Company is not responsible for delays caused by third-party payment processors, banking systems, or network issues beyond its reasonable control.
• Deposits are credited to your Account Balance once confirmed by the payment provider. E-wallet and DuitNow deposits are typically credited instantly.

6.3 Withdrawal Terms

• The minimum withdrawal is RM50. Maximum withdrawal limits are tiered according to your VIP membership level.
• Withdrawals will only be processed to a payment method registered in your own name and previously used for deposit, where practicable.
• All applicable wagering requirements on Bonus Funds must be satisfied prior to the withdrawal of any balance derived from bonus activity.
• The Company reserves the right to conduct enhanced due diligence checks before processing any withdrawal it considers unusual or potentially suspicious.
• E-wallet withdrawals are typically processed within 5–30 minutes. Bank transfer withdrawals may take up to 2 business hours. Cryptocurrency withdrawals are subject to network confirmation times.

Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by Popotogel are subject to the specific terms attached to each individual promotion, in addition to these general Terms. Where a conflict exists between specific promotion terms and these Terms, the specific promotion terms shall prevail.

7.2 Wagering Requirements

Bonus Funds are subject to a wagering requirement (rollover) which must be met before withdrawal. The applicable rollover multiplier (e.g., 10x, 15x, 20x) is specified in each promotion's individual terms. A 10x rollover on a RM100 bonus means the player must place total bets of RM1,000 before the bonus-derived balance may be withdrawn.

7.3 Maximum Bet During Active Bonus

While Bonus Funds are active in your Account, a maximum single-bet limit applies. Unless otherwise specified in the promotion terms, the maximum bet per round or per wager when using Bonus Funds is RM250. Bets placed in excess of this limit while bonus funds are active may result in forfeiture of the bonus and any associated winnings.

7.4 Game Contribution

Not all game types contribute equally to satisfying wagering requirements. As a general guideline: slots typically contribute 100%; live casino table games (Baccarat, Blackjack, Roulette) typically contribute 10%–20%; certain game categories may contribute 0%. Specific contribution rates are detailed in individual promotion terms.

7.5 Bonus Expiry

Unless otherwise specified, Bonus Funds expire if wagering requirements are not completed within 30 days of the bonus being credited. Upon expiry, all remaining Bonus Funds and any winnings derived solely from those funds will be forfeited.

7.6 Abuse & Fraud Prevention

The Company reserves the right to withhold or reclaim bonus amounts and/or winnings if it reasonably suspects that a User has: exploited a technical error or loophole; used multiple accounts to claim the same bonus; engaged in bonus arbitrage or low-risk play designed to circumvent wagering requirements; or otherwise acted in bad faith with respect to promotional offers.

Betting Rules

All bets placed on the Platform are subject to the specific rules applicable to the relevant game or sport. By placing a wager, you confirm your understanding and acceptance of those rules.

• Bets are final once confirmed by the Platform system. The Company does not accept requests to cancel confirmed bets, except where expressly permitted by the applicable game rules.
• In the event of a technical malfunction, system error, or obvious pricing error ("palpable error"), the Company reserves the right to void the affected bet(s) and return the stake to the Player's Account Balance.
• For sports betting, results are determined by the official result at the time the relevant competition concludes, unless stated otherwise in the applicable sports betting rules.
• The Company reserves the right to set bet limits, both minimum and maximum, on a per-game, per-event, or per-player basis at its sole discretion.
• Live in-play betting odds are subject to change prior to bet confirmation. The odds applicable to a bet are those accepted by the system at the precise moment of confirmation.

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balance, and where appropriate, reporting to relevant authorities:

• Use of automated software, bots, scripts, or any other system to interact with the Platform in a manner not intended for human players.
• Collusion with other players to gain an unfair advantage in any game.
• Exploitation of software bugs, errors, or vulnerabilities for financial gain.
• Money laundering or any attempt to use the Platform to conceal the proceeds of criminal activity.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other time.
• Opening or operating more than one Account, including through use of different identity documents or payment methods.
• Engaging in match-fixing, sports manipulation, or the use of insider information in connection with any wager.
• Accessing the Platform from a Restricted Jurisdiction using a VPN or any other method of obfuscating your true location.
• Harassment, abuse, or threatening conduct directed at Company staff or other users.

Intellectual Property

All content on the Platform — including but not limited to the Popotogel brand name and logo, website design, user interface, text, graphics, game software, and all associated intellectual property — is the exclusive property of the Company or its licensed partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not extend to: (a) copying, reproducing, or distributing any content from the Platform; (b) reverse-engineering any software; (c) creating derivative works based on Platform content; or (d) using any data mining or scraping techniques on the Platform.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company's aggregate liability to you arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you into your Account in the twelve (12) months immediately preceding the event giving rise to the claim.

The Company shall not be liable for any of the following, regardless of whether such losses were foreseeable:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of data or any indirect or consequential loss or damage.
• Interruption to the Platform caused by third-party service providers, telecommunications failures, or force majeure events.
• Any loss arising from your reliance on information or content displayed on the Platform.

Nothing in these Terms excludes liability for death or personal injury caused by the Company's negligence, or for fraud or fraudulent misrepresentation, to the extent such exclusion is not permitted by applicable law.

Responsible Gambling

Popotogel is committed to promoting responsible gambling. Gambling should remain an enjoyable form of entertainment and must never be treated as a means of generating income or resolving financial difficulties. The Platform is strictly for players aged 21 and above.

The Platform provides the following responsible gambling tools, accessible via your Account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Loss Limits: Set maximum permissible loss thresholds over defined periods.
• Session Time Reminders: Receive alerts after a defined period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 30 days).
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours.

For more information and access to these tools, please visit our dedicated Responsible Gambling page.

Amendments to These Terms

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Company will provide reasonable advance notice via a prominent notice on the Platform or by email to the address registered on your Account.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform immediately and contact us to request closure of your Account and withdrawal of any remaining balance.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles. The Company operates under international licensing from an offshore regulatory jurisdiction providing independent oversight of online gaming operations.

Malaysian users acknowledge that no Malaysian government body — including but not limited to Bank Negara Malaysia — regulates or endorses the Platform, and that they are solely responsible for ensuring their use of the Platform complies with applicable Malaysian law.

In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first attempt resolution by contacting the Company's customer support team. The Company will endeavour to resolve all disputes in good faith within a reasonable timeframe.

If a dispute cannot be resolved informally, it shall be referred to binding arbitration in accordance with the rules of the applicable arbitral body in the Company's jurisdiction of incorporation. The language of arbitration shall be English.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Popotogel support team through any of the following channels:

These Terms were last reviewed and updated on 1 January 2026. In the event of any discrepancy between this English version and any translated version, the English version shall prevail.